Senators are complaining of poor service from one of the country’s largest insurers. One Senator said his wife spent more than an hour and a half on the phone trying to explain a routine medical expense claim to Canada Life Assurance Co.

“My wife’s first call to them was an hour and 57 minutes,” Senator Jim Quinn (N.B.) told the Senate committee on internal economy. “For the second call things were getting better. It was an hour and 38 minutes. It was an improvement.”