The passport office in a report to Parliament graded itself a solid B for customer satisfaction. The claim followed mayhem at passport offices that saw record lineups with police summoned to quell angry crowds.

“The department developed and implemented measures to mitigate operational pressures thus supporting service delivery partners to successfully eliminate the processing backlog and return to service standards,” passport managers wrote in a Departmental Results report to Parliament.

Managers gave themselves an 81 percent rating for “percentage of Canadian travel document applications that met service standards” and an 85 percent rating for “percentage of passport applicants who report they were satisfied overall with the services they received.

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