The Financial Consumer Agency of Canada did not follow up any of more than 27,000 consumer complaints it received against banks in the past five years, Access To Information records show. Parliament created the Agency to “protect the rights” of bank customers. Judith Robertson, cabinet’s $285,000-a year Commissioner responsible for the Agency, refused an interview.

“The Agency does not publicly comment on its supervisory activities,” said Léonie Laflamme-Savoie, spokesperson for the Commissioner. “Thank you and have a nice day.”

Access records show since 2019 a total 27,323 consumers complained to the

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