Canadians are “upset and in a bad mood” over air travel, says Transport Minister Omar Alghabra. Testifying at the Senate transport committee, Alghabra said he recognized consumers are fed up with poor service.

“People are tired, exhausted and losing faith in institutions,” testified Alghabra. “I take that mood extremely seriously.”

Alghabra’s comments followed complaints from senators over poor service and slow compensation for airline passengers. The Canadian Transportation Agency, the federal regulator mandated to resolve service issues, disclosed Wednesday it had a three-year backlog of 46,000 complaints.

“The mood is low,” said Senator Bernadette Clement (Ont.). “Canadians love to travel. They have to travel for family reasons or work reasons. They feel they are traveling in a system that doesn’t have enough competition.”

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